Last updated:
Ytkbd handles cleaning-cloth return requests through one written review so the ordered complete set, every listed color and textile component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A cleaning-cloth return is assessed as the complete listed set. Every cloth, color, bound edge, hanging loop, sealed perimeter, and supplied component must remain together unless our support team confirms that a specific damaged piece should be handled separately. For cleaning-cloth orders, support review may refer to listed fiber composition, dimensions, thickness or fabric weight, weave or sheet construction, surface pattern, edge finish, loop, color count, set quantity, unused condition, supplied pieces, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain completely unused, unwashed, clean, dry, and unaltered. Every cloth must be free from wiping use, water, detergent, disinfectant, household chemicals, food, grease, dust, grit, hair, lint buildup, odors, stains, cleaning residue, shrinkage, pulled fibers, opened binding, stretched loops, melted sealed edges, heat exposure, or modification. Opening the parcel and conducting a careful dry visual inventory does not by itself prevent a return when the complete set otherwise remains new.
Repack an approved cleaning-cloth return only when every piece is clean, completely dry, and otherwise eligible; keep sponge sheets flat or loosely stacked, fold woven cloths without crushing loops, and protect laser-cut or bound edges from snagging or heat. Group the exact set by its listed colors inside one clean dry inner sleeve so cloths, loops, bindings, and sealed perimeters cannot pick up moisture, debris, odors, or move independently during transit. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the complete returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ytkbd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Blackett, NSW 2770, Australia.
In the first email, identify the SKU and cloth format and state whether the request concerns fiber composition, dimensions, thickness, fabric weight, embossing, ribs, nonwoven surface, binding, hanging loop, sealed edge, color count, set quantity, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused dry set and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available cleaning-cloth format after the original complete, unused set is approved for return. Any difference in price, material, dimensions, construction, set quantity, color assortment, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ytkbd.shop or +61 468 206 378. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+01:00) Central European Standard Time (Berlin).